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Choosing a Landscape Photograph for Your Home or Office

by RR Jr on February 13, 2012

One of the reasons I built my workshop/studio several years ago was to have a place where I can show my work to prospective customers, and help them decide what works best for their particular needs and wants. I can also discuss and show different framing options, show comparative sizes, and most importantly get to know them better.

Mostly I enjoy giving visitors a chance to hold prints in their own hands to really see what they like best. There are times however when people have a hard time making a final selection. Not everyone is sure about what they want, and when they see my printed portfolio, they often see other images they like as well.

Some of the more common questions I get are:
  • “How do I choose from such a large selection?”
  • “I can’t decide which I like better.” or similarly,
  • “I like several…!”

My first thought is how flattering and humbling this is for me, and I always make it a point to let them know this. I also know that each person has their own personal preferences, and after some more review, they narrow down their choices rather easily. Through the selection process, I’ll discuss what motivates me to make photographs, and how that relates to particular images. I’ll also make suggestions and recommendations, so what follows are some thoughts and ideas based on my own experiences over years of selling prints that you might want to consider  in the future.

There are many reasons why you might choose a particular landscape photograph for your home or office.

  • It is a location you are familiar with, or a region you lived in.
  • You are looking for a specific color to enhance a room or create a certain ambiance in your home.
  • Maybe there’s an odd space that needs to be filled, so you are looking for a specific shape (a panorama.)

In the case of panoramas, many photographers, myself included, do not like to change the aspect ratio of a final image. Whenever I’m asked if an image can be made into a panorama, I explain that this changes the composition, which almost always will compromise the artistic and visual nature of the photograph. Not good…

Maybe you just like the way an image makes you feel. And this to me is the single most important reason to choose a photograph.

Ask yourself what is it that you want to achieve with the purchase of a landscape photograph.

  • Are you looking simply for a conversation piece, or something that will convey some emotion to you each time you look at the photograph?
  • When looking at a selection of photographs, are there any images that you connect with on first viewing?
  • Do you have any gut reactions or feelings that are hard to describe or put into words?

More often than not, the images that stand the test of time are the ones that go beyond location, or color, or size. They reach for something that goes beyond the visual, and touches you emotionally or spiritually. Ansel Adams said “A photo is usually looked at-seldom looked into.” A postcard image shows you a location, but a successful landscape photograph conveys what the photographer saw and “felt.” This interpretation is what separates one photographer from another, and defines style and story telling.

Try and look “into” a photograph, and see if it resonates with some part of you. Almost always this will prove to be a much better reason to choose an image compared to any of the reasons I mentioned before. While you may enjoy a particular color or location at first, will you feel the same way in 5 or 10 years when that novelty wears off? You can be sure that an image that makes you feel something special inside will always connect with that part of your mind and heart.

When a photographer truly conveys what he feels through his images, you will feel that as well. When you do, that should be the reason you decide to choose an image over all others, and if it happens to be the shape you prefer, or contain the colors you want, then great. But if not, have an open mind, and let your positive feelings guide you – they are seldom wrong in retrospect.

As always, I appreciate your feedback and comments.

 

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Home > Beyond the Lens > customer service

Creating A Customer Experience

by RR Jr on December 11, 2009

I have a simple rule for working with potential and current customers: think about how I would like to be treated in any situation, then go as may steps as I can beyond that. In today’s competitive marketplace, only the remarkable stands out, and that’s always been my goal, whether it’s the work I produce, how I display and  present it, or how I interact with others. I think about how to achieve this goal constantly, in fact you can say I’m obsessed about it.

Here are a few examples of what I’m talking about:

1. What do you do when you’ve printed, matted and framed a large print for a customer, and just before you put it in the box for shipping realize that there are barely visible streaks of glass cleaner on the inside of the glass that can only be seen when you look at the print under a bright light at at a certain angle? Also, UPS is due to pickup in 15 minutes, and it has to ship out that day to make the promised delivery time?

My only choice was to take the frame completely apart, re-clean the glass, assemble again, MAKE SURE the glass was completely clean by having my quality control department run an inspection (wife and son), then package the frame. At this point I’ve missed the UPS truck, so I had to drive to the nearest UPS drop-off 15 miles away to ensure delivery as promised. Would the customer have noticed the streaks? Doubtful, but I noticed, and that made it unacceptable.

2. What do you do when you ship a framed print to a new customer and the glass breaks during shipment?

This happened twice recently. In one instance, I called a local frame shop and pre-paid to have the frame picked up, have a new piece of glass installed, then delivered to the customer the same day. In another instance, the frame was damaged as a result of the glass breaking, so I made a completely new print, and personally delivered it to the customer’s home. Were there other ways to handle this? Sure, but none that would have been acceptable to me.

There is nothing like building a true relationship with a customer, and if I’m fortunate, gaining a friend. Not only do I love what I do, but I feel honored when someone is willing to purchase one of my prints. It truly means a great deal to me, and I feel a responsibility to reward that customer with the best experience I can provide. This has many benefits down the road, both to the customer and myself. I’ve learned that referrals are like gold, but they must be earned to be truly effective. Once earned, they are more powerful than the biggest advertising or marketing budgets. I’ve created a relationship one person at a time, and that is truly satisfying.

oneofakind

I’m at the One Of Kind Show in NYC this weekend, and you can be sure I’ll be focusing on building new relationships with people who like and enjoy coming closest to nature.

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